Lewis Crofters covid-19 notice

LEWIS CROFTERS COVID-19 NOTICE

To keep our staff safe and retain our service to our community throughout this unknown period we are making some necessary changes to our operation. We will be introducing a pay by phone and collect service from next week and preventing access to the shop building and store to all customers.

We are asking all customers to phone in their orders for payment by card or account (where customers have credit accounts). Customers will be given a collection reference and collection time when they place their order. The collection point will be at the rear of Lewis Crofters Shop and is accessed from Riggs Road. Your collection reference should be verbally given to our staff as you enter the collection point. Customers will not be able to pay by cash or cheque in this period as contact with staff must be kept to an absolute minimum.

Customers must not get out of their vehicles but allow our staff to load the ordered goods into your vehicle, preventing any possibility of contact. Customers that enter the yard without a collection reference will be asked to go back out to place their order by phone and await a collection time. This is in order to manage traffic within the yard and order volumes.

In order to action this change, we will require our full staff quota to be available at our premises. For that reason, we will be now open over this period Monday – Friday from 10am – 5:30pm. This will allow us to re-stock the shop and store before trading begins each day. Customer orders phoned in after 5pm may not receive their goods until the following day. In addition to this we will be unable to take any orders for deliveries while we concentrate on making the process as efficient as possible.

We acknowledge that this is a big change for customers and for it to work effectively we are asking customers to:

1. Be patient with orders and staff. This is a very labour-intensive system and will require understanding from customers. Verbal abuse to our staff will not be tolerated and orders may be refused if this is the case.

2. Buy within normal buying patterns. Buying extra means that others might not get their regular supplies. If necessary, staff may restrict volumes to ensure that there is enough to go around.

This change will take effect from 10am on Monday 23rd March. Your understanding and continued support is greatly appreciated at this time.

OUR PHONE NUMBER TO PLACE ORDERS IS 01851 702350